(1) Quality: With the support of a thorough Client Intake Form and the DISC assessment, I can provide you with custom coaching based on your needs and wants. I am not a cookie cutter coach. I am flexible and can provide you with what you need and want quickly and without diminishing the quality of your results.

(2) Delivery: I am well known for being extremely responsive. I reply to e-mails and phone calls within 24 hours. I am online the majority of the day Monday through Friday, so it is not unusual for me to respond to you within a few hours of your e-mail. I am also available by private MSN Messenger for quick IM Coaching, by cell phone and by fax.

(3) Installation: Within 24 hours of your hiring me, the ball will be rolling. You will receive detailed instructions for completing a Client Intake Form, the DISC assessment, and my link for appointment quest to begin scheduling your appointments. As soon as you decide to hire me as your coach, I make sure that we have our first coaching session within 7 days of your decision. Once you decide they you are ready for coaching, I am right there with you. It happens quickly and seamlessly and with a wonderful mix of compassion and fun.

(4) Terms: I ask for a 3 month commitment. I am paid on the first of the month by check or credit card. If your payment is seven days late, I will assume that you are terminating the coaching relationship. If at any time during the 3 month commitment, you are dissatisfied with the coaching, I will support you in choosing another coach. At the end of our 3 months together, if you are extremely dissatisfied with the coaching, I will refund 50% of your investment. The 50% retained is to cover my costs related to our coaching together.

(5) Service: All clients receive the following once they hire me: One weekly coaching call for 45 minutes each week, unlimited e-mail support, admission to all teleclasses at no charge, instant message coaching on Monday and Thursday evenings from 7-8 p.m. EST upon request, access to the private “client’s only” page, Coaching “on call” each Friday from 11 a.m.-2 p.m. EST, one DISC Assessment, hundreds of free resources, and the ability to contact me at any time for questions or support.

(6) Follow-Up: I follow up two times per week with all of my clients. If I have not heard from you in a few days, I will e-mail or call you by telephone to check in to see how you are doing and what is going on in your life.

(7) Reputation: I have a reputation for being quick, compassionate and trustworthy. I am easy to work with, and I enjoy collaborating with my clients (co-developing articles, programs, and teleclasses.) I am well known for providing extra value at no additional charge and for providing real time solutions to real time problems. I am known for being tough with an elegant edge...not because I like it. I am tough because...Your Success is the Goal of my Business!

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