Rank yourself from 1-5 on the following questions as they relate to your customer service and loyalty. 5=You are exceptional in this area 1=You are challenged/struggling in this area.
| I know what my clients value, because I frequently ask them what they want and need.
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| Less True - 1
2
3
4
5
- More True |
| I personalize the relationship with my customers by keeping records on their birthdays, days of celebration, and achievements.
|
| Less True - 1
2
3
4
5
- More True |
| I use assessments and surveys to emotionally connect with my clients.
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| Less True - 1
2
3
4
5
- More True |
| I provide complimentary gifts and offerings for my clients as a way to built trust.
|
| Less True - 1
2
3
4
5
- More True |
| I provide my customers with a list of frequently asked questions with a contact number for additional questions.
|
| Less True - 1
2
3
4
5
- More True |
| I am an information broker, providing my clients with quick answers to their questions.
|
| Less True - 1
2
3
4
5
- More True |
| I have a thriving network, and I share my network with my clients.
|
| Less True - 1
2
3
4
5
- More True |
| I send my clients referrals and opportunities on a regular basis.
|
| Less True - 1
2
3
4
5
- More True |
| I use the words 'How can I help you?' several times each day when speaking with both clients and employees.
|
| Less True - 1
2
3
4
5
- More True |
| I spend 30 minutes each day talking with customers on a personal level about their lives, families, and business.
|
| Less True - 1
2
3
4
5
- More True |
| I offer my customers a perks package that is unbeatable.
|
| Less True - 1
2
3
4
5
- More True |
| I use mystery shoppers to provide me with feedback about how my customers are being treated.
|
| Less True - 1
2
3
4
5
- More True |
| I make it easy for my customers to shop with me. I am flexible and willing to negotiate to support my clients in any way possible.
|
| Less True - 1
2
3
4
5
- More True |
| I under-promise and over-deliver when it comes to customer delivery.
|
| Less True - 1
2
3
4
5
- More True |
| I am quick to respond to customer concerns and complaints. I am easily accessible by phone, e-mail, and fax to address concerns.
|
| Less True - 1
2
3
4
5
- More True |
| I celebrate my customers' accomplishments in a public way, posting their successes in my place of business.
|
| Less True - 1
2
3
4
5
- More True |
| I allow my customers the chance to get 'sneak peeks' at new products and services.
|
| Less True - 1
2
3
4
5
- More True |
| I do not argue with customers. I listen to their concerns, and I apply their suggestions to the improvement of my business.
|
| Less True - 1
2
3
4
5
- More True |
| I provide ongoing customer service training for my employees.
|
| Less True - 1
2
3
4
5
- More True |
| I collaborate with my competition to bring the highest quality products and services to my clients.
|
| Less True - 1
2
3
4
5
- More True |
Your Name:
Your Email:
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